GENERAL QUESTIONS

What are the qualifications of the massage therapists?

All our therapists are fully qualified and accredited by different massage associations. These include ATMS (Australian Traditional Medicine Society), AMT (Association of Massage Therapists), AAMT (Australian Association of Massage Therapists) and ANTA (Australian National Therapist Association). Each of these institutions do require the therapists to be fully qualified and will have their provider numbers accordingly.
 

What are the opening hours?

Inner Blue mobile services operate... Monday to Saturday 8am-7pm. Bookings before 8am and after 7pm are available upon request. Bookings on Sundays are available upon request.
 

What Services do Inner Blue provide?

We provide a therapeutic range of massage, such as relaxation, pregnancy, remedial and even foot massage and reflexology as well as a beauty services such as facials, manicures, and pedicures. You can find full details on our services on our services pages on this website.
 

What products do you use?

We use specialised products by doTERRA, a world know brand offering beautiful and powerful skincare solutions. A combination of vitamins, organic extracts and essential oils, these amazing products will reach the deepest layers of your skin to reduce or prevent skincare problems.

Do you offer Packages?

Absolutely, we offer a wide range of packages that can suit your needs as an individual booking, couples booking, corporate booking or pamper party bookings. This represents great value for money, with maximum benefits for your treatments.
 

Can I have a group booking for a get together with the friends and family / Hens Party / Baby Shower?

Of course you can! All we need is to have at least 3 people in your group. Whatever your group requirements we can surely accommodate them. Please contact us so we can help you best.

What about employee recognition?

We offer a range of corporate packages to suit your needs. Please contact us so we can provide you with the best package fit for your workplace.
 

Do you provide more than one therapists?

Surely! We will provide as many therapists as your needs require based on our availability. Please contact us to clarify your booking needs and most importantly enjoy an amazing experience with Inner Blue's experienced therapists.
 

Do you offer Gift vouchers?

We sure do! Make your loved one, friend, family, colleague feel special, purchase a specific amount/monetary value gift voucher from our bookings page. Our gift vouchers can be used multiple times until the amount on the certificate is used in full.
 

do you visit male clients?

We provide mobile therapeutic services and the safety and well-being of our therapists is important to us. A misbehaving male client is a therapist's biggest fear. Therefore, we generally accept bookings for couples and female clients. Bookings for male clients will be done by one of our male therapists. In addition to that, it is possible for a male client to book for a female therapist if we know you or if you have been referred to us by an existing client or one of our therapists.
 

do you offer a money back guarantee?

Generally no. At Inner Blue we go the extra mile to provide the best service with the best qualified and accredited therapists, so you can enjoy the experience. However if you believe you are entitled to a refund, please contact us on our enquiry form and we can discuss the possible outcome. Please also refer to our Terms and Conditions refunds policy.

TREATMENTS

What should I expect during my first treatment visit?

If you are a first time client your therapist will require you fill out a consultation form. Your therapist will discuss your main concerns that you wish to address during the treatment and design a treatment appropriate for you.
 

What happens during a mobile treatment?

While you are filling out the consultation form your therapist will be setting up the equipment for your treatment. Your therapist will then provide you with a clean towel and leave the room to wash his/her hands while you undress to your level of comfort and lie on the massage table as directed.

The therapist will return to the room when you are ready. Soft music will be played unless you request silence during the treatment. Lights will be dimmed if possible, and all you have to do by that stage is relax and enjoy!

The therapist will advise when the treatment is finished and she/he will leave the room to allow you to get dressed in private. If you have any questions throughout the treatment please do not hesitate to ask your therapist about any concerns you may have. It is your treatment, please make yourself home!
 

What do I do during the treatment?

It is important to make yourself comfortable. When the therapist needs to adjust your position, she/he will either move you or will ask you to move when needed. You can change your position at any time to make yourself more comfortable. While many people close their eyes and relax during a session, others prefer to talk. It is your treatment and whatever feels natural to you is the best way to relax.
 

What should I wear?

You can wear what you normally would. You will have the privacy of the room or your own home to change in. Lower undergarments, a sport top and shorts may be worn - whatever you're most comfortable with. If you need to undress for a treatment, the therapist will leave the room and will return when you are draped, but you should have your underwear on during the treatment. It is also good for jewellery to be removed.
 

Will I be covered during the treatment?

Yes, at all times we use towel drapings and respect your privacy during your massage. The therapist will only uncover that part of your body that they are working on at that time. We consult with you prior to the treatment as to which parts of your body you give consent to be massaged.
 

If the pressure is too hard or too soft during the treatment, can I let the therapist know?

Yes! The therapist will check with you during the massage that the pressure is firm enough for you. However, if at any stage you would like the pressure changed or are uncomfortable for any reason, please let us know as we can always change things to make you happy.
 

What if I enjoy the treatment so much, I wish to extend the duration?

Requests for treatment extensions are very common, especially for most of our shorter treatments. If you wish to make an extension, you need to ask our therapist if she/he has another scheduled appointment immediately after your session. In most cases the extension has to be confirmed with us.

• If our therapist is unsure whether or not someone made a booking in the meantime, we need to be contacted prior to the extension to ensure our schedule will not be affected. If our therapist has another booking, then unfortunately we will not be able to service your request.

• If our therapist has a free time slot then you are more than welcome to extend. As a general rule, we encourage our clients to book for the longest treatment they can afford because we know how much you will love it!
  

How will I feel after the treatment?

Most people feel calm and relaxed after a treatment. Occasionally, people experience mild temporary aching for a day if they had a remedial or deep tissue massage.
 

Are there any
contra-indications?

Massage therapy is not recommended for people with infectious skin disease, rash, or open wounds, immediately after surgery, immediately after chemotherapy or radiation unless recommended by your doctor. In addition, pregnancy massage is contra-indicated within the first trimester. In some cases, upon booking we will notify you if you need to have a referral letter from your general practitioner or physician of care advising that massage is safe for your circumstances.

Massage should not be done directly over bruises, inflamed skin, unhealed wounds, tumours, abdominal hernia, or areas of recent fractures. Other known contra-indications to massage include deep vein thrombosis, bleeding disorders or taking blood thinners such as Warfarin, damaged blood vessels, weakened bones from cancer, osteoporosis, or fractures, and fever.
 

I have another question that is not listed here, what do I do?

If in doubt please contact us, we will do our best to support and answer all your questions.

BOOKINGS AND CANCELLATIONS

Before you make your booking it is a good idea to go through our services, or even read our frequently asked questions and decide on the type and duration of your treatment. You can then make a booking online or by calling us on 0458 884 111.
 

Can I change a booking?

We understand that life can be unpredictable. If you have difficulty attending your treatment you need to get in contact with us at least 12 hours prior to your scheduled appointment for a full refund in a form of a Gift Certificate. Failure to notify us within 12 hours will incur a $50 cancellation fee. Failure to notify us within 3 hours of your scheduled appointment and no shows will incur a 100% cancellation fee.

Please note that bookings need to be confirmed by a full payment. We accept Visa, MasterCard and Paypal.

***Fraudulent or unauthorised bookings will be reported to the authorities***
 

What are the fees and charges?

Generally speaking, we come to you are your home or accommodation required by at the time of booking. If we do not cover your area there may be a travel feel applied. Please visit our Terms & Conditions page for the fees section.
 

Are there any other fees included?

In areas with limited or no street parking, therapists might need to use a parking station. Parking costs will be added on the day of your treatment or event to be paid directly to the therapists. These details are usually discussed upon booking scheduling. Please visit our Terms & Conditions page for details.